Contact Us
Below are answers to some of the most common questions we receive, if you can’t find what you’re looking for, please reach out to us using the contact form below. Thanks for reaching out!
General
Product Focused
Where do your orders ship from?
All orders are shipped from our fulfillment center in Madison, Alabama. Orders are typically processed the next business day.
How long does shipping take?
Once your order ships, delivery usually takes 3–5 business days depending on your location. You’ll receive tracking information as soon as your order is on the way.
What is your return policy?
We stand behind our products. If you’re not satisfied, please contact us and we’ll work with you to make it right. We handle returns and refunds on a case-by-case basis to ensure the best experience possible.
Do you offer wholesale or bulk pricing?
Yes, we work with retail partners, clinics, and businesses. If you're interested in becoming a wholesale partner, please fill out the form on this page here and our team will be in touch.
Are your products clinically tested?
Yes, all Sting-Less products undergo HRIPT (Human Repeat Insult Patch Testing) conducted by a board-certified dermatologist. This testing helps ensure our formulas are safe for sensitive skin and are designed not to cause irritation. We also work closely with a professional chemistry lab throughout the formulation process, helping guide ingredient selection and product development to ensure both safety and performance. Together, this approach allows us to create products you can trust for even the most sensitive skin.
Are your products FSA/HSA eligible?
Yes, select Sting-Less products are FSA/HSA eligible. At this time, these purchases must be made through platforms like Amazon or Walmart, as our current checkout does not support FSA/HSA cards.
Do you use natural or eco-friendly ingredients?
Our formulas are thoughtfully crafted using natural, premium-grade ingredients selected for both their performance and formula compatibility. We focus on high-quality inputs that help support and calm the skin, rather than relying on filler ingredients to make a marketing claim.
That said, performance always comes first. If a natural alternative doesn’t meet our standards, we thoughtfully combine both natural and scientifically developed ingredients to ensure our products deliver consistent results, reliability, and high-quality performance you can trust.
Are your products safe for sensitive skin?
Yes, Sting-Less products are designed specifically for sensitive, irritated, and compromised skin. Our formulas are made to be gentle, non-stinging, and effective for everyday use.
Can I use Sting-Less products daily?
Yes. Our products are designed for safe, consistent daily use, whether you're managing ongoing skin concerns or supporting recovery.